Casino Infinity Privacy Policy
Casino Infinity respects the privacy of everyone who visits our website, creates an account, or uses our online casino services. This Privacy Policy explains what information we may collect, why we use it, how we protect it, and the choices available to you.
This policy applies to information connected with Casino Infinity services made available to customers in Australia. By using our website or services, you acknowledge that your information may be handled as described below. We encourage you to read this policy together with any applicable terms and conditions.
Information We May Collect
Casino Infinity collects information needed to provide a secure, reliable, and personalised casino experience. The information we receive depends on how you interact with the website and our services.
- Account details, such as your name, date of birth, email address, username, and account credentials.
- Identity and verification information used to confirm account ownership, eligibility, and compliance with applicable procedures.
- Contact and communication records, including messages sent to customer support and responses provided by Casino Infinity.
- Transaction information, including deposits, withdrawals, payment method details, transaction references, and related account activity. Payment information may be processed by external payment providers.
- Technical data, including IP address, browser type, device information, operating system, language preferences, time zone, and general location information.
- Usage information, such as pages visited, games viewed, session dates, navigation patterns, and interactions with website features.
- Information you voluntarily provide through forms, surveys, promotions, responsible gambling tools, or other communications.
We may also receive limited information from service providers that help us verify identity, process payments, prevent fraud, or maintain website security. We only seek information that is reasonably relevant to these purposes.
How We Use Personal Information
Your information allows Casino Infinity to operate its services and meet legitimate business, security, and customer support needs. We may use it to:
- Create, administer, and maintain your Casino Infinity account.
- Process deposits, withdrawals, bonuses, and other account transactions.
- Verify identity, age, account ownership, and eligibility to use our services.
- Detect and investigate fraud, money laundering risks, security incidents, abuse, collusion, and other unauthorised activity.
- Provide customer support, respond to questions, and resolve complaints or technical issues.
- Communicate important information about your account, transactions, security, policy changes, and service availability.
- Improve website performance, game presentation, functionality, and user experience.
- Understand general usage trends and produce aggregated or statistical reports.
- Send promotional communications where permitted and where your preferences allow us to do so.
- Meet applicable contractual, operational, and legal responsibilities without making claims about specific requirements that may vary by circumstance.
Where marketing communications are sent, you may be able to opt out by using the available unsubscribe option or by changing your communication preferences.
Cookies and Similar Tools
Casino Infinity may use cookies, pixels, local storage, and comparable technologies to help the website function and to understand how visitors use it. These technologies are small files or identifiers placed on your device or accessed through your browser.
- Essential technologies support login sessions, account security, navigation, and core website functions.
- Preference technologies remember settings such as language, display choices, or other selected options.
- Analytics technologies help us assess traffic, performance, and feature usage in aggregated form.
- Security technologies assist with identifying unusual activity and protecting the website from misuse.
Your browser may allow you to block or delete cookies. Disabling certain technologies can affect account access, functionality, or the way some parts of the website operate. Where a cookie preference tool is provided, its settings can be used to manage available choices.
When Information Is Shared
Casino Infinity does not treat your personal information as public information. We may disclose relevant information to carefully selected recipients when necessary to operate the service, protect customers, or fulfil a legitimate purpose.
- Payment processors and financial service providers involved in completing transactions.
- Identity verification, fraud prevention, risk assessment, and security providers.
- Technology, hosting, analytics, customer support, communications, and maintenance suppliers.
- Professional advisers, insurers, auditors, or other service providers where their involvement is appropriate.
- Authorities or other recipients where disclosure is reasonably necessary to respond to a lawful request, protect rights, investigate suspected misconduct, or address a serious security concern.
- Relevant parties involved in a business restructure, merger, acquisition, financing, or transfer of assets, subject to appropriate safeguards.
Service providers receiving information are expected to handle it for agreed purposes and to apply suitable confidentiality and security measures. Casino Infinity does not sell personal information as a routine business practice.
Keeping Information Secure
We use administrative, technical, and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss, and misuse. These measures may include access controls, secure transmission, monitoring, authentication processes, and restrictions on staff access.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and other account credentials confidential, using a secure device, and notifying Casino Infinity promptly if you believe your account has been compromised.
We may temporarily restrict access or take other protective action when we identify unusual activity, suspected fraud, or a threat to customer or platform security.
How Long We Keep Data
Casino Infinity retains personal information only for as long as it is reasonably needed for the purposes described in this policy. The relevant period may depend on the type of information, the reason it was collected, the status of your account, transaction history, unresolved disputes, security concerns, and applicable record-keeping expectations.
When information is no longer required, we may securely delete it, anonymise it, or place it beyond ordinary operational use. Some data may remain in protected backups for a limited period before it is overwritten. Retention does not mean that information remains actively used throughout the entire storage period.
Your Privacy Choices
Depending on the circumstances and any applicable limitations, you may have choices concerning personal information held by Casino Infinity. These may include asking us to:
- Explain how your information is being used.
- Provide access to personal information associated with your account.
- Correct information that is inaccurate, incomplete, or out of date.
- Remove certain information where there is no continuing reason for us to retain it.
- Restrict or object to particular uses, where such a request is available.
- Stop sending promotional communications.
We may need to verify your identity before completing a request. Some information may need to be retained or a request may be limited where keeping the information is reasonably necessary for security, transaction records, dispute handling, fraud prevention, or other legitimate purposes. If a request cannot be fully completed, we will aim to explain the relevant reason.
External Services and Links
The Casino Infinity website may connect with third-party services, payment facilities, advertising tools, analytics providers, social features, or other external platforms. These providers may process information under their own privacy policies and terms.
A link to another website does not mean that Casino Infinity controls or endorses that website's privacy practices. You should review the relevant third-party information before submitting personal data. We are not responsible for the content, security, or privacy practices of external services that operate independently from Casino Infinity.
Transfers Across Borders
Some suppliers supporting Casino Infinity may process or store information outside Australia. As a result, personal information may be transferred to a country whose privacy rules differ from those applying in Australia.
Where international processing occurs, we take reasonable steps to select providers that can offer appropriate protection and to limit access to information required for the relevant service. By using Casino Infinity, you acknowledge that international processing may occur when necessary for hosting, payments, verification, security, communications, or technical support.
Changes to This Policy
Casino Infinity may update this Privacy Policy when our services, technology, suppliers, or privacy practices change. We may also revise the wording to improve clarity or reflect developments in applicable standards.
The updated version will be made available on the website and will show its revised effective date where appropriate. Changes take effect when published unless a later date is stated. Continuing to use the services after an update indicates that you have had an opportunity to review the revised policy.
Contact and Privacy Questions
If you have a question about this Privacy Policy, want to make a privacy request, or believe that information connected with your Casino Infinity account requires correction, please contact us at support@casinoinfinity-au.online.
When contacting us, provide enough information for us to understand your request, but do not send unnecessary payment details, passwords, or identity documents through ordinary messages unless we specifically explain a secure submission process. We may request additional information to confirm that a request relates to the correct account and to protect your personal information from unauthorised disclosure.
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