Casino Infinity Responsible Gaming
Casino Infinity is committed to helping customers approach online gambling in a safe, balanced and informed way. Gambling should always be viewed as entertainment, not as a way to make money or solve financial problems. There is no guaranteed outcome, and losses should always be treated as part of the cost of entertainment.
Responsible gambling means staying aware of your behaviour, setting personal boundaries and taking action when gambling no longer feels enjoyable or manageable. The information below is intended to help customers in Australia make considered choices while using Casino Infinity.
Our Responsible Gambling Commitment
Casino Infinity aims to provide a gaming environment that supports informed participation and personal control. We encourage customers to decide in advance how much time and money they are comfortable spending, and to keep gambling within those limits.
Our responsible gambling approach focuses on transparency, practical controls and early support. Games should be played for recreation, with the understanding that results are based on chance and that past outcomes do not predict future results. Gambling should never be used to recover losses, manage debt or generate regular income.
Customers are encouraged to review their activity regularly. If gambling begins to affect finances, relationships, work, study, sleep or emotional wellbeing, taking a break and seeking assistance can be an important next step.
Recognising Gambling Concerns
Problem gambling can develop gradually, and the signs may not always be obvious at first. A person may continue gambling despite negative consequences or feel unable to stop once play has started. Recognising changes early can make it easier to regain control.
Possible warning signs include spending more time or money gambling than intended, chasing losses, borrowing money to continue playing, hiding gambling activity, or feeling restless when unable to gamble. Other indicators may include neglecting responsibilities, experiencing conflict with family or friends, and relying on gambling to escape stress, sadness or other difficult emotions.
No single sign confirms that a person has a gambling problem. Even so, any concern should be taken seriously. Setting a firm break, using account controls and speaking with a qualified support service can help clarify the next step.
Reviewing Limits and Behaviour
Regular self-assessment can help customers understand whether gambling remains within safe personal boundaries. Consider how often you play, how much you spend, whether you can stop when planned and whether gambling is affecting other parts of your life.
Casino Infinity encourages customers to use suitable limits and breaks before problems arise. Available controls and requests may include:
- Deposit limits that restrict the amount added to an account over a selected period.
- Loss limits that help control the amount a customer is prepared to lose.
- Reality checks that remind customers how long they have been playing and encourage a review of activity.
- Cooling-off periods that temporarily restrict access to gambling for a chosen period.
- Self-exclusion, which allows a customer to request a longer-term restriction from gambling services.
Limits should be set at an amount that remains affordable after essential expenses, savings commitments and other financial responsibilities have been met. A limit is not a target to reach. If a limit feels difficult to maintain, stop gambling and seek independent support.
Website Controls and Features
Responsible gambling features on the Casino Infinity website are designed to make personal boundaries easier to establish and maintain. Customers should select controls carefully and review them before continuing to play.
- Account-based deposit controls can help manage how much money is added within a defined period.
- Loss management settings can support a pre-determined spending boundary.
- Reality check reminders can interrupt play and prompt customers to consider their time and activity.
- Cooling-off options can provide a short break when a customer wants distance from gambling.
- Self-exclusion requests can support customers who need a more substantial or extended break.
- Account activity and transaction information can help customers review deposits, withdrawals and gambling patterns.
These tools are intended to support personal decisions and are not a substitute for professional advice. Customers should not disable or avoid a control because of a desire to continue playing. If a selected restriction does not provide enough protection, a longer break or professional assistance may be appropriate.
Finding Support and Advice
If gambling becomes difficult to control, seek professional help as soon as possible. Speaking with a counsellor, financial counsellor, healthcare professional or specialist gambling service can provide confidential guidance without judgement. Support can also be valuable for family members and friends affected by someone else’s gambling.
For questions about responsible gambling features or account-related assistance, contact Casino Infinity at [email protected].
Independent external support is also available through the following organisations. They are not partners of Casino Infinity and are not operated by Casino Infinity:
- Gambling Help Online provides information, counselling and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available support options in Australia.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. These independent services can help with practical strategies, emotional support, treatment options and referrals.
Protecting People Under 18
Only individuals aged 18 or older may use the Casino Infinity website. Underage gambling is not permitted. Customers must provide accurate information when requested and must not allow another person, including a minor, to access or use their account.
Adults are responsible for protecting their login details and taking reasonable steps to prevent minors from using devices or accounts for gambling. If you believe a minor may have accessed an account, stop activity immediately and contact Casino Infinity through the available support channel.
Age restrictions are an important part of safer gambling. Gambling products are intended for adults who can make informed decisions about their participation and spending.
Parental and Device Controls
Parents and guardians can use device and network settings to reduce a child’s access to gambling websites. These controls should be considered alongside supervision and open conversations about online safety, age restrictions and the risks associated with gambling.
- Use password protection on phones, tablets, computers and app stores.
- Keep payment details private and avoid saving them on devices that children can access.
- Review browser history, installed applications and account permissions where appropriate.
- Use reputable parental control software or network filtering tools to restrict gambling content.
- Maintain separate user profiles and secure adult accounts with strong passwords.
No technical control is perfect. Regularly review settings, update passwords and explain why gambling websites are not suitable for anyone under 18. These measures can reduce accidental access but do not replace responsible supervision.
Practical Ways to Stay in Control
Small, consistent habits can help keep gambling within intended limits. Consider the following guidance before and during any session:
- Set a spending limit before you begin and do not increase it during play.
- Use only money that is available for entertainment after essential costs have been covered.
- Set a time limit and take regular breaks away from the screen.
- Never chase losses or increase stakes to try to recover money.
- Do not gamble when feeling upset, tired, intoxicated or under financial pressure.
- Keep gambling separate from paying bills, meeting debt repayments and building savings.
- Avoid gambling with borrowed money, credit intended for essentials or someone else’s funds.
- Do not rely on gambling as a source of income or a solution to money problems.
- Talk openly with someone you trust if gambling starts to concern you.
- Use a cooling-off period or self-exclusion if you are finding it hard to stop.
Winning does not mean that future results are more likely to be favourable, and losing does not create a right to win next time. Keeping this principle in mind can help customers make decisions based on entertainment value rather than expectations of profit.
Policy Updates and Review
Casino Infinity may review and update this Responsible Gaming information from time to time to reflect changes to website features, customer needs or applicable guidance. The latest version published on the website will apply from the date it is made available.
Customers should review this page periodically, particularly before changing their gambling habits or using new account features. Any updated wording will continue to focus on informed participation, age protection, personal limits and access to independent support.
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